Front Office Manager m/w

For hotel Martin's Agora, under Martin's Agora Hospitality SA, in Louvain-La-Neuve we are looking for a Front Office Manager m/f.

Martin's Louvain-la-Neuve is the first city resort of the Martin's Hotels family. The ideal establishment for a city trip in Louvain-La-Neuve with 108 rooms of approximately 20 m², the Martin's City Spa and its thermal baths, the cosy setting of the Di'Vino wine bar or the authentic cuisine of B'Comme and also the Apart-hotel with 102 suites (minimum 34 m²).

The fonction

You will work in a young and motivated team in the City Resort of Martin's Agora in Louvain-la-Neuve;
You will supervise, coordinate and assist the team in the daily work of the reception (including reservations);
You strive to distribute the work among the staff members and to improve the quality of services in order to satisfy the customers' requirements;
You will monitor business statistics and implement actions to ensure and increase profitability;
You are responsible for monitoring customer satisfaction and ensuring communication with other departments and management.

Your profile

You are a team player, motivated and have a sense of responsibility;
You speak French, English and have a good knowledge of Dutch;
You have (first) similar experience;
You have the managerial and commercial skills related to the function.

What we offer

You will join a hotel group on a human scale, as well as a pleasant and qualitative work environment;
Possibilities of evolution within the hotel and the Martin's Hotels group;
Attractive salary package including group insurance, hospitalization insurance, meal vouchers, eco-cheques and year-end bonus.