Shift Leader

As Shift Leader at the front desk of Martin’s Patershof in Mechelen, you are the main point of contact for the team during your shift. You report to the Front Office Manager and work closely with other departments to ensure smooth and high-quality operations. You guide, motivate, and support your front office colleagues and ensure that every guest feels welcome and well taken care of from the first moment.

Your responsibilities

• Coordinate daily front desk activities
• Create and adjust team schedules based on hotel occupancy
• Support payroll preparation
• Lead and assist (night) receptionists, porters, and bell staff
• Train and onboard new employees
• Assist with front office tasks (check-in, check-out, reservations, payments, guest information)
• Resolve operational issues and handle complaints professionally
• Monitor team presentation and guest service standards
• Ensure internal procedures are followed consistently

Your profile

• Strong organizational and communication skills, stress-resistant
• Fluent in Dutch, French, and English
• Experience at a hotel front desk, preferably in a supervisory or responsible role
• Flexible availability, including weekends and holidays

What we offer

• A job within a people-oriented hotel group and a pleasant, high-quality work environment
• Real growth opportunities within Martin’s Hotels
• An attractive salary package including:
• Work clothing
• Group insurance
• Hospitalization insurance
• Meal vouchers
• Eco vouchers
• Year-end bonus
• Commuting allowance
• Staff rates in our hotels
• Extra perks via the Benefits@Work platform

How to apply ?

Send your resume to 
Bart Vanvaerenbergh– General  Manager
bart.vanvaerenbergh@martinshotels.com
tél. 015 46 46 04