Guest Relation

For our hotels Martin’s Klooster & Gasthuis, located in the heart of Leuven, we are looking for a Guest Relations to join our Front Office team.

Housed in a historic building along the River Dyle, Martin’s Klooster combines almost 500 years of history with the comfort and facilities of a modern hotel. Its oak beams, turrets and traditional windows reflect its rich heritage, while its welcoming bar and practical meeting rooms cater to both business and leisure travellers.

Just a short walk away, Gasthuis offers a new chapter in the former Saint Elizabeth Hospital, a historic building dating back to the 11th century. Carefully renovated, it combines heritage with contemporary design. The hotel features 32 stylish rooms, Curatio, an inventive bistronomic restaurant, a bright bar with a terrace overlooking the park, as well as several spaces dedicated to events.

Two complementary hotels with one shared ambition: to offer every guest a pleasant stay and a personalised experience in the heart of Leuven.

About the job

As a Guest Relations, you are a true ambassador for our hotels. You ensure that our guests enjoy a smooth and pleasant stay, from arrival to departure.

Your main responsibilities include:

• Welcoming guests and handling check-in and check-out procedures;
• Providing guests with information and recommendations about hotel services and local activities;
• Following up on special requests and ensuring guest satisfaction;
• Handling complaints and finding appropriate solutions;
• Managing room reservations and information requests;
• Taking care of the administrative tasks of the Front Office (invoicing, filing and document management);
• Working closely with the various departments to ensure a high-quality guest experience.

Your profile

• You are welcoming, friendly and have a strong sense of customer service;
• You are attentive, proactive and solution-oriented;
• You enjoy interacting with guests and can easily adapt to different people;
• You are a team player and demonstrate flexibility;
• You are fluent in French, Dutch and English;
• Knowledge of additional languages is an asset;
• You ideally have some previous experience in a similar position;
• Knowledge of Opera Cloud is an asset.

What we offer

• You will be part of a hotel group on a human scale and will enjoy a pleasant and qualitative work environment
• Possibilities of evolution within the hotel and the Martin's Hotels' group
• Attractive salary package including work clothes, group insurance, hospitalization insurance, meal vouchers, eco-vouchers and year-end bonus
• Attractive rates in our hotels (staff rate) and in many hotels worldwide (via Hotel Employee Rate)
• Various benefits via Benefits@Work

How to apply ?

Send your resume to
Dominic Lichtner – Front Office Manager
d.lichtner@martinshotels.com
tel. 016 21 31 65