Guest Relation

We are looking for a Guest Relation for our hotel Martin’s Klooster in Leuven.
Sitting near the river Dyle, Martin's Klooster is a charming hotel that prides itself on offering exceptional service and elegant rooms.
Martin's Klooster has enjoyed a rich and interesting 500-year history – and that history is on display on both the inside and out with turrets, oak beams and lattice windows showcasing this interesting and unique building. This Louvain hotel offers the best of both worlds – historic charm combined with modern facilities and bespoke services. These include an intimate and cosy bar, a stunning orangery and practical meeting rooms.

Just a stone’s throw from Martin’s Klooster, a new chapter begins with the Gasthuis, an extension nestled within the former Saint Elisabeth Hospital, dating back to the 11th century. This historic building has been carefully restored, blending heritage charm with contemporary touches.
Here, you’ll find 32 elegant and comfortable rooms, Restaurant Curatio offering inventive bistronomic cuisine, a bright bar with a terrace overlooking the park, and event spaces designed for gathering, working or celebrating.
A special place where history and modernity meet, offering a unique experience in the heart of Leuven.

The job

• Welcoming guests, check-in and check-out
• Providing information to guests
• Handling complaints
• Managing special requests
• Room reservations
• Filing invoices and other document

Your profile

• You are welcoming, friendly, and proactive
• You have team spirit
• You speak French – Dutch – English
• Knowledge of other languages is a plus
• Knowledge of the Opera Cloud program is an asset
• You have (initial) experience in a similar role

What we offer

• You will be part of a hotel group on a human scale and will enjoy a pleasant and qualitative work environment
• Possibilities of evolution within the hotel and the Martin's Hotels' group
• Attractive salary package including work clothes, group insurance, hospitalization insurance, meal vouchers, eco-vouchers and year-end bonus
• Attractive rates in our hotels (staff rate) and in many hotels worldwide (via Hotel Employee Rate)
• Various benefits via Benefits@Work

How to apply ?

Send your resume to
Dominic Lichtner – Front Office Manager
d.lichtner@martinshotels.com
tel. 016 21 31 65