Receptionist

We are looking for a Receptionist for our hotel Martin's Dream in Mons.

Martin’s Hotels is a renowned Belgian hotel group where hospitality and excellence come together. Located in the heart of Mons, Martin’s Dream Hotel is a unique 4-star establishment set in a former 19th-century convent. Combining historical charm with modern comfort, it offers guests a high-end experience, blending well-being, gastronomy, and refinement.

About the job

Being a hotel receptionist is much more than just welcoming guests; you are the first face of the establishment, ensuring top-quality service and an unforgettable experience. You oversee the smooth running of each guest's stay by providing a warm welcome, attentive follow-up, and personalized assistance.

Main responsibilities :

• Welcome and assist hotel, spa, and restaurant guests
• Handle check-ins and check-outs
• Manage special requests and guest complaints
• Process and manage reservations (rooms, spa, restaurant)
• Perform various administrative tasks

About you

• You are welcoming, friendly, and proactive
• You enjoy working as part of a team and have a strong sense of service
• You speak French, Dutch, and English (any additional language is a plus)
• You have previous experience in a similar role and ideally know Opera Cloud.

What we offer

• You will be part of a hotel group on a human scale and will enjoy a pleasant and qualitative work environment
• Possibilities of evolution within the hotel and the Martin's Hotels' group
• Attractive salary package including work clothes, group insurance, hospitalization insurance, meal vouchers, eco-vouchers and year-end bonus
• Attractive rates in our hotels (staff rate) and in many hotels worldwide (via Hotel Employee Rate)
• Various benefits via Benefits@Work

Would you like to apply?

Send your resume to
Céline Capelle – Front Office Manager
celine.capelle@martinshotels.com
tel. 065/32.97.25